1. Terms & Conditions
Tour services are sold by SeeMexico SA de CV an some are oprated by contracted vendors(hereinafter referred to as SM OR CV), whose name in full appears below. When you purchase an SM OR OV tour by placing deposit, you agree with SM OR OV terms and conditions.
SeeMexico Sa de OV (SM OR OV) /1er Retorno de Sierra Itambe ·125 col. Real de las Lomas
SM OR OV shall provide itinerary management provided by our preferred third party operators/vendors (hereinafter referred to as OV), (during the tour itinerary set by SM OR OV. The terms and conditions shall conform to those specified for your tour itinerary, conditions as specified below.
2. Terms & Conditions and its Conclusion
Upon submission of payment, your deposit shall be applied to the tour fare, cancellation charges or penalties. The reservation deposit shall be 100 percent of the tour fare if booked If you are planning a tour for more than one individual It is the responsibility of the group representative to convey all terms and conditions to group members.
3. Special Conditions
If you are under 18 years of age, you must be accompanied by a parent or guardian. SM OR OV may refuse a guest if age, qualifications, skills or other conditions do not conform to those designated for tours aimed at specific customer categories or purposes. If you require special attention from SM OR OV during the tour for reason of chronic disease, general ill-health, pregnancy or physical handicap, you are required to advise SM OR OV of this when purchasing the tour. SM OR OV shall analyze such requests to the extent deemed feasible and reasonable. In such cases, SM OR OV may require you to present a medical certificate. SM OR OV may refuse if conditions at travel destinations and facilities are such that safe, SM OR OVooth tour operation cannot be guaranteed, or require you to be accompanied by an escort. Notification concerning your acceptance or rejection of your participation in the tour shall be made by SM OR OV within one week after deposit is submitted. If SM OR OV determines that you need medical diagnosis or treatment by a physician owing to illness, functional disease or other reasons during the tour, SM OR OV and operators/vendors shall take measures necessary to ensure SM OR OVooth operation of the tour. All costs resulting from such measures shall be borne by you (The client). SM OR OV operators/vendors may refuse your participation if it determines that you threaten to inconvenience or interfere with the collective activities of tour participants or for other tour operational reasons.
4. Documents, Tickets, Vouchers and Final Tour Itinerary
SM OR OV shall submit a written tour itinerary, details of the services and other tour conditions, included in the document packet containing tickets, vouchers and final documents. If your reservation is made with-in 30 days prior to tour departure, the final tour itinerary shall be presented on or by the departure date. The scope of travel services for which SM OR OV is liable in arranging and administering in the itinerary, is specified in the terms and conditions below and in the final tour itinerary.
5. Tour Fare
The Tour Fare shall be paid no later than the 20 days before departure of the trip. When your reservation is made on or after the 20 days deadline, the tour fare shall be paid before departure immediately upon booking and SM will confirm availability. Tour fares (inclusive of tour deposits and any additional charges), will be owed and payable, from date of reservation even without a signature. Children 10 years of age or more shall be charged adult fare.
6. Included in the Tour Fare
The following may include items unrelated to the tours you choose. Please note that the items included in the tour fare are only those as specified in SM OR OV itineraries. In principle, SM OR OV will not make refunds for the below fare even if you choose not to use the relevant services.
Hotel Rooms: Rooms with private bath are provided at the hotels unles specified on the trip. A client traveling alone is not requested to book a single room occupancy; however, if he wishes to sleep alone he should pay the specified amout for each trip, extra charges will be required. Triple room may be provided as a double occupancy room with one extra bed added.
Meals: Meals may or may not be included, based on the tour you select. Some tours include a sack lunch, hot lunch, dinner at Cabins, some continental breakfasts at participating accommodations but these are complimentary and not guaranteed. Some tours include a meal package and those meals are enumerated on each itinerary. These meals are provided at local restaurants where, in some cases, you will have the opportunity to select from a menu, your preference.
Park Fees: National Park fees are included where it is part of the itinerary, unless otherwise stated.
Excursions: Tours are operated by SM OR OV vehicle, except on select excursions that may include taxi, motorcoach and/or sightseeing boat or plane on a seat-sharing basis. Also included are administration fees to cultural centers, museums, parks, etc. mentioned in each itinerary.
Transfers: Transfers are supplied by SM OR OV vehicle, except where courtesy shuttles are available, or a taxi is required and stated in the itinerary.
Baggage: The transfer and handling of two pieces of baggage, one standard size (up to 50 lbs) and one carry-on per person. However, at certain times and places this service is not included owing to limited baggage capacity on trains and/or ships and the unavailability of porters at stations, hotels and/or airports. Baggage restrictions apply when traveling to specific remote lodges. If you require more luggage due to continuing travel on cruise ship or other destinations, there is a storage service available which may incur a fee. Ask your agent.
Guide Services: A member of SM or OV is the driver/guide for sightseeing adventures offered by SM on teh webpage www.seemexico.com . Excursions provided by contracted vendor OV supply their own guides.
Beverages: Complimentary beverages such as bottled water, soda or juice are provided while traveling in the SM OR OV vehicle. Meal time or evening drinks are at your cost. Alcohol is not allowed in the vehicles in open containers at any time and it is not included in the tour.
Tax: Taxes listed include hotel bed tax, city sales tax, excise tax and may include port fees and park fees. Tax is additional to base fares, as stated in the invoice and on the website.
Airlines: Domestic or International flights are not sold by SM OR OV. SM OR OV all plane excursions are contracted with local vendors and their policies and conditions apply. Sightseeing flights are included where stated in itinerary.
Note: In principle, SM OR OV will not make refunds for the above fare even if you choose not to use the relevant services.
7. Not Included in the Tour Fare
Charges and expenses other than those specified in the preceding article 7, such as : Laundry, telephone, additional meals and drinks, and any other expenses of personal nature; International and domestic air fares; Airport departure taxes; Excess baggage. (pieces: 3 or more) Heavy baggage. (weight limits: Over 50 lbs.); Gratuities to SM OR OV driver/guide, vendor guides, hotel porters and chauffeurs are additional and optional; Medical expenses for injuries and illness; Traveling and accommodation costs between arrival/departure and the start and end points of the itinerary. Transfers to the beginning departure point and from the ending departure point of the tour are not included.
Travel Insurance of any type.
8. Additional Fares
The additional fares over and above article 7 include following charges: (Items explicitly stated in the “Tour Fare” are excluded); Additional charges for “Upgrade Plans” for upgraded hotels or class of room; “Hotel Extension Plan” to extend the staying period pre or post tour; “Upgraded Activity”, or any added excursion not originally included in itinerary and stated as optional. “Single hotel Occupancy”
9. Revision of Contents of Travel Services
SM OR OV may cancel any tour or revise its contents and services for any of the following reasons: natural calamity or disaster, weather conditions, civil unrest, suspension of services rendered by transport/accommodation facilities, provision of transportation not based on the original operational plan, governmental orders, or other circumstances that are beyond SM OR OV control. SM OR OV reserves the right to take necessary measures when safe, SM OR OVooth tour operation in accordance with the itinerary is deemed impossible, or when there is valid reason to believe that the tour cannot continue. In such cases, SM OR OV must explain in a timely manner its inability to function according to the specified itinerary under the circumstances. However, said explanation may be made after revisions are made when conditions demand. If SM OR OV cancels the tour before it is started, due to reasons not stated above and with-in our control, the tour fare will be refunded (less any non-refundable charges incurred).
10. Tour Price Guarantee
All tour prices are based on rates known at the time of deposit and expected to be in effect at the time of departure. Once SM OR OV has received deposit, the tour rate is guaranteed and any subsequent increases with-in our control, are at our expense. SM OR OV may revise its schedule of fees in accordance with increases or reductions of transport fares and/or charges for Tour owing to “unusual or unforeseen economic developments”, i.e., fuel surcharge. In such cases, SM OR OV shall notify you no later than 30 days prior to the eve of departure, and you have the right to cancel at that time (less any non-refundable charges incurred). SM OR OV may, when tour operational costs have risen owing to factors as stipulated above, revise your tour fare accordingly, except when substitutions are required because of a shortage of such facilities, as transport seats, hotel rooms, etc. If SM OR OV specifies that tour fares are dependent on the number of participants and there is a change in the number of the participants due to client reasons, then tour rate will be increased to reflect the cost of each seat sold.
11. Change of Tour Participants
You may transfer your reservation to a third party (agent or other), upon SM OR OV consent. In this case, the guest who is replacing you, is required to submit name change information in the form provided by SM OR OV and submit it together with the specified handling fee. SM OR OV may reject a change in the name of travelers if transportation or accommodation operator does not accept the change or for any other reason. Or SM OR OV may impose a name change fee if such fee is necessary to secure the required seat.
12. Cancellation of Tour by the Client
You are at all times entitled to cancel your tour however SM OR OV tours might not be-refundable please read (Cancelation Charge”. If you change the departure day or any transportation/accommodations for your convenience, SM OR OV may consider it a cancellation of the entire tour and cancellation charges will apply. If the tour deposit is not enough to cover the cancellation charges incurred, SM OR OV shall charge the difference separately.
13. Cancellation of Tour by SM OR OV
If you have not paid the tour fare final payment by the prescribed date, SM OR OV may cancel your reservation. In such cases, cancellation charge will be your deposit. In any of the following cases, SM OR OV may cancel your reservation and tour: When it becomes evident that you do not satisfy the age, qualification, skill or other requirements specified by SM OR OV for participation in the tour; when you are recognized as unfit to join the tour owing to illness or for other reasons. When there is evidence that you threaten to cause other participants inconvenience, or might otherwise interfere with the SM OR OVooth performance of the collective activities of the tour. When SM OR OV cancels a tour, it shall review the cancellation reasons and determine the refund amount of the tour fare (or deposit) if any is due, received from you.
When the necessary conditions as clearly stated at the conclusion of the terms and conditions cannot materialize, such as insufficient snowfall for ski tours, insufficient water levels for raft tours or when there is valid reason to believe that the required conditions cannot be met. In the event of a natural calamity or disaster, poor weather conditions, civil disturbance, suspension of services related to transportation, accommodations, etc., governmental orders, or other circumstances beyond SM OR OV control, and when safe, and SM OR OVooth tour operation according to the itinerary specified has become impossible, or there is a valid reason to believe that the multi-day tour cannot continue. When SM OR OV cancels either your reservation or your multi-day tour in accordance with the above, it shall refund payment.
14. Cancellation Charge
If you cancel for personal reasons, the following cancellation policy will apply to your tour fare. If you are part of a private group, guests remaining in the tour will incur the balance of additional per seat costs associated with the change in number of participants. The following applies to cancellations of the tour spaces:
Cancellation Policy Cancellation Charge
(1) If notice of cancellation is received after reservation but prior to deposit: No Charge
(2) If notice of name change is received after initial deposit and participating vendor tickets have been purchased: Cost of vendor tickets
(3) If notice of cancellation is received after deposit and
One month before your trip starts: you get a 50% refund
Two weeks before your trip starts: you get 10% refund
One week before your trip starts: it is too late to get a refund
(4) If notice of cancellation is received after final payment or on or after date of departure 100% of the tour fare
If you fail to pay the tour fare by the designated date, SM OR OV will assume you have cancelled as of the following day, and the cancellation charges specified above will apply.
15. Cancellation following Departure
Cancellation by Client: When you leave the tour group for personal reasons, SM OR OV will consider it a forfeiture of contracted rights and claims to any refund.
Cancellation by SM OR OV: SM OR OV may cancel your tour after the departure date in the following cases: When you are unable to continue the tour owing to illness or other factors. When you seem to disturb the order of collective activities of tour participants by negligence of instruction from tour conductor or violent deeds or menace towards these people or those accompanying them, which otherwise jeopardizes safe, SM OR OV tour operation; when the tour cannot continue owing to natural disaster, weather conditions, civil unrest, labor disputes, suspension of services by transportation or accommodation facilities, governmental orders, or other causes beyond SM OR OV control. Effect of cancellation and refund: If SM OR OV cancels your tour in accordance hereinabove, travel services rendered or not rendered to you shall be deemed as having been completed. No refund will be given. When SM OR OV cancels your tour in accordance with the hereinabove, SM OR OV shall, at your expense, help make necessary arrangements as requested for return to point of departure.
16. Refund of Travel Costs
Should SM OR OV incur any liability to make a refund to you, in case such as the tour fare reduction, and if either you or SM OR OV has cancelled your tour in accordance with above, SM OR OV shall make said refund within 30 days from the next day of cancellation, when effecting refund before tour departure, and within 30 days counting from the day after the tour ends in case of reduction or cancellation after tour departure. However, should there be any expenses as cancellation charges, penalties, etc. which SM OR OV has already paid or will have to pay for services not provided because of tour cancellation, said expenses shall be borne by you. You shall be required to request a refund at the sales office (agent office) where you bought the tour within one month of the planned tour departure day. You shall be required to return all tour coupons when requesting a refund for said tour coupons. Otherwise, SM OR OV may not be able to make any refund.
17. Itinerary Management
SM OR OV shall make every effort to ensure your safe and SM OR OV smooth traveling and shall not provide the services listed below, except when SM OR OV have concluded a special itinerary to provide such services. When SM OR OV confirms that you may be not able to receive the specified tour services during the tour, SM OR OV shall take all necessary measures to ensure that you will receive alternate tour service. When SM OR OV must change details of the itinerary even after taking measures for unforeseen changes, SM OR OV shall arrange alternative services. SM OR OV shall make every effort to create a revised tour itinerary to serve the purpose of the original one. Tour driver/guide shall be licensed as authorized by the State of Alaska and generally referred to as a “guide.” Tour itineraries which specify “to be escorted by guide” will provide such accompaniment as a general rule. The guide shall ensure the safety of guests and SM OR OV smooth operation of the tour. You shall be required to follow the instructions of the guide so that the tour can unfold safely and SM OR OV smoothly. Hours during which the guide renders services shall, in principle, be from 08:00 AM to 08:00 PM. In certain tour itineraries, from departure to completion, a guide may be provided only during vehicle operation. A guide shall not accompany you on individual-type tours. Guests joining such tours will be responsible for procuring the desired services after being provided with travel coupons and/or tickets by SM OR OV. In cases where travel services must be altered owing to inclement weather or other conditions during unaccompanied portions of tour, guides will be responsible for procuring any required services on your behalf, unless the service is an optional activity procured by you on your own behalf.
18. Liability of SM OR OV and Exemptions
In performing its obligations, should SM OR OV cause damage to you through willful negligence or fault, SM OR OV shall be liable for such damages. However, this only applies if the damage report is made within 3 months reckoned from the day following the occurrence of the damage. SM OR OV shall not compensate for damage to baggage. Not applicable when damage is caused intentionally by SM OR OV or through serious negligence. SM OR OV shall not be liable for damages incurred by you if any of the following reasons apply: Natural disaster, war, civil unrest, and alteration or cancellation of tour itinerary due to such causes: Accidents during transportation or accommodations, damage by fire. Cessation of services related to transportation or accommodation facilities, and tour itinerary alteration or cancellation owing to such causes: Orders of either US or foreign governments, immigration regulations, isolation resulting from infectious diseases, and tour itinerary alteration or cancellation owing to such causes; Accidents occurring during your free activities; Food poisoning; Theft; Delays, stoppages, changes of schedule and route in relation to transportation facilities, and tour itinerary alterations and/or shortened stays at destinations owing to such causes.
19. Liability of Client
SM OR OV requires you to indemnify SM OR OV for losses sustained owing to your willful negligence, fault, conduct against public order and good manners, or breach of SM OR OV terms and conditions. You are required to make every effort to utilize information acquired from SM OR OV and to understand the details of your rights/responsibilities as well as the details of tour conditions. After the start of your tour, if you should find that the tour service provided is different from that specified in the itinerary, you are required to report the discrepancy to SM OR OV or Arrangement Agents for SM OR OV or Tour Service Providers immediately. You shall pay the expenses incurred if or when you ask for the personal accompaniment of a tour conductor for such purposes as guided shopping, etc., costs arising from your injury or illness, the return of lost baggage or articles left behind owing to personal negligence, as well as charges incurred by independent activity. You shall accept all responsibility for decisions regarding individual purchases at souvenir shops even when said shops are introduced by SM OR OV or its local tour operators. SM OR OV is an agent only for other transportation, accommodation and activity vendors. You agree that SM OR OV is not liable for and you release SM OR OV from any loss, death, injury, delay or damage to person or property or disappointment arising from or in connection with such services. Liability for such services will be governed by the terms and conditions between you and such service companies. SM OR OV shall not pay compensation or provide condolence money when damages result from your willful negligence and/or illness. The same restriction applies should you engage in such dangerous sports and activities as rafting, flight seeing in SM OR OV all plane or helicopter, skydiving, hang-gliding(motor-driven or otherwise), mountain climbing, ice trekking, snow-mobile, dog sledding and others not included in the Organized Tour and engaged in. The following articles are considered exempted from SM OR OV responsibility. Jewelry/precious metals, binoculars, personal computers or other electronic devices and accessories, data and similar items, cameras, documents, drivers licenses, visas, and similar articles, sports related equipment, and casual wear.
20. Itinerary Booking Guarantee
SM OR OV tours are planned months in advance and they may include the services of other independent suppliers e.g. accommodation providers, activity vendors, vehicle hire companies, ferries, rail, tour operators, etc. Since we do not have control over such suppliers, we reserve the right to make certain changes to the tours. Changes to tours will normally be minor. Example of minor changes would be reversing an itinerary or reversing select days, so long as all original components are still provided. If SM OR OV makes significant changes to the tour arrangements, you will be contacted and given a choice to accept the change or select an alternative tour.
SM OR OV shall not pay compensation for changes when they occur for the following reasons: Bad weather and natural disasters which hinder the tour itinerary; War; Civil unrest; Governmental orders; Suspension of services involving transportation, accommodations, such as cancellation, interruption, cessation, etc; Provision of transport services different from the original schedule, owing to delays or changes in operation schedules; Necessary measures to prevent tour participant death or bodily harm. Even if major changes occur in the initial itinerary contents, SM OR OV shall not pay compensation if they are changes listed in the Final Tour Itinerary, and the changes are within the scope of services stated in SM OR OV tours. SM OR OV shall not provide compensation when the order in which tour services are provided change from those originally stipulated when all services are provided during the tour.
21. Tour Payments
When we receive a reservation from you or your tour conductor/group leader, deposit shall accompany the reservation. Accepted forms of payment are credit card (Visa, Master card American Express), cashier’s check, personal check, bank transfers, and bank wires. International Payments are accepted by only two methods: 1) Bank Transfer, which will incur no processing fee from SM OR OV. 2) International credit card, which will incur an inhouse 3% service fee and Exchange rate fee, Pay Pal. At the time of reservation, all information of the agency, agent, group leader or individual shall be provided. When payment cannot be made, we shall cancel the reservation, and be entitled to the same amount as the cancellation fees mentioned in the above, as payment for damage caused by a breach of contract. However, this shall not apply if travel charges are paid by a date we designate separately.
22. Privacy Policies
SM OR OV and its entrusted travel agents will use the personal information provided in the tour application forms only for communicating with you and for arranging transportation and accommodations to provide the services requested by you, In addition SM, if you want, SM will use your email to send special offers.
23. Use of Likeness
You agree to participate in promotional, publicity, or merchandising pictures during this tour. You hereby agree that SM OR OV may use audio/visual portrayals of you or your likeness, if taken, during your tour. You hereby authorize the reproduction, sale, copyright, broadcast and/or distribution of said video, sound recording and pictures without limitations. You further agree and releases SM OR OV representatives and agents from any liability, loss, expense or claims arising from distribution, broadcast, sale or use of his or her likeness or voice. You certify that you are over 18 years of age or have written permission from your legal guardian. SM OR OV will attempt to exclude those guests who prefer not to participate, but no guarantees can be made by SM OR OV that the guest will not be included in promotional materials.
24. Passports, Visas & Health Requirements
SM OR OV will provide guidance at any time, but it is your responsibility to ensure that the correct documentation and health protection is obtained in good time before departure. SM OR OV will not be liable for any failure by you to discharge these responsibilities, and you will have to reimburse SM OR OV for any costs it incurs as a result of such failure.
25. Medical Authorization
You hereby authorize any medical treatment deemed necessary in the event of any injury while participating in SM OR OV tours /adventures. Appropriate insurance is highly recommended and but in its absence, you agree to pay all costs of rescue and/or medical services as may be incurred. SM OR OV Driver/Guides, are not required to have CPR or any medical training by the United Mexican Satates. SM OR OV tour vans are not required to carry any medical or first aid equipment by the United Mexican Satates . Having stated this, SM OR OV vans are equipped with standard First Aid Kits for your use in the case of minor injuries. SM OR OV Driver/Guides may choose to offer assistance in the event of an emergency. However, if thea guide, who in good faith, renders emergency medical care or assistance to an injured person at the scene of an accident or other emergency without the expectation of receiving or intending to receive compensation from such injured person for such service, shall not be liable in civil damages for any act or omission, not constituting gross negligence, in the course of such care or assistance. Medical Travel Insurance is highly recommended as SM OR OV tours travel to remote wilderness locations and may require helicopter rescue/evacuation services.
26. Fuel Surcharge
Your custom tour prices were based on templates that were designed about 1.5 years in advance of departure. We created the fuel surcharge as a caveat for unforeseen changes and we always hope to “NOT” have to implement it each year. Your tour includes many transportation modes, such as SM OR small planes, jet boats, fishing or day cruise boats, which are over and above the cost of operation of our transportation vehicles. We envelop all of these increases when fuel rises. Thus when the “average” gallon of gasoline in Mexico reaches $6.00 usd per gallon, we will be implementing a $5.00 per person per day charge. This will be charged on the first day of the month of your tour. A revised invoice will be sent to you to reflect these changes.